Teach Your Maintenance To Think™
Built for in-house property maintenance teams.
Merit Matrix™ routes each work order to the right tech, first time with guided steps, smart escalations, and parts handled.
Right Tech, First Time
Merit Matrix matches skills, location, and workload
Guided Workflows
Checklists, photos, and timers for every job
Fast Turnovers
Room-by-room handoffs and dependencies
How it works
Work order arrives
"Outlet not working, Unit 3B" → Select skill: Electric
DispatchIQ ranks top 3
Merit score based on skill history, speed, workload, and service
Assign with one click
Pick top choice or swap. Tech gets notified instantly
Tech completes + proof
Simple mobile checklist, photos, timer. Done
Results you can expect
Real improvements from property management teams
Fewer callbacks (right tech, first time)
Response times (balanced workload)
For owners (before/after photos)
Tech utilization (no more guessing)
Why we're different
Not a vendor marketplace. Your payroll team, optimized.
Turnovers, resident work orders, and emergencies—one system tuned for property management.
Explainable dispatch
See why a tech is chosen (skills, proximity, availability, FTFR).
Faster closeouts
Checklists, photos, timestamps, and parts—all in one place.
After-hours control
On-call rules and SLAs so emergencies get handled right.
Turnover discipline
Room-by-room handoffs and punch-lists keep units rent-ready fast.
What you get on Day 1
Everything you need to start improving your maintenance operations
Merit Matrix™ dispatch
AI-powered tech recommendations for every work order
Guided work orders & photo checklists
Step-by-step workflows with photo documentation
After-hours mode with on-call rotation
Emergency routing and SLA management
Basic dashboards
FTFR, time-to-assign, and closeout time metrics
Add-ons
These modules learn from your property's real work orders and unlock advanced automation once sufficient data is gathered for your site(s).
Advanced Dispatch
AI-powered tech recommendations for every work order, including parts and tools.
Smart Escalations
Automated escalation rules based on SLA violations, ensuring timely resolution.
Performance Analytics
Comprehensive dashboards for FTFR, time-to-assign, and closeout time metrics.
Custom Workflows
Fully customizable checklists and workflows to fit your specific property needs.
Beta note
Add-ons run in "Calibration Mode" first. As your property's data builds, modules shift to "Optimized Mode" and fully automate recommendations. You can enable/disable any module at any time.
How calibration works
Simple, transparent, and automatic
Connect & import
Bring in your properties, techs, and recent work orders.
Run normally
DispatchIQ observes outcomes and builds property-specific signals.
Unlocks
When the signal is strong enough, add-ons flip from Calibration → Optimized (you'll get a heads-up in-app).
Pricing made simple
Transparent, per-tech pricing with optional add-ons
Add-ons (Optional)
Add-ons are available in Early Access (per-property beta) and reach full automation once enough data is gathered.
Ready to stop wasting money on bad dispatch?
Join property management teams using DispatchIQ to cut callbacks and improve efficiency
Start your free trial